FAQ

Frequently asked questions

When will my items ship?

Your item will be shipped within 3 to 5 buisiness days and handled by USPS. Email confirmation and tracking number will be provided. We ship within the United States ONLY.



What wood do you use for your signs?

: All of our items are unfinished. Please keep in mind that no two pieces of wood are the same. Our pieces are made from natural Baltic Birch wood, therefore, there will be variations in color, grain and texture. Every effort is made to select pieces with unique characteristics.



Returns/Cancellations

Stock Items can be returned within 14 days of delivery. Any stock item to be returned, must be shipped back within 30 days. If you wish to cancel an order please notify us via email within 48 hrs of placing your order. You will receive the full item price refund once we have recieved the item. For Custom Orders: We will send you a proof via email of your custom item within 48 hrs. After you approve the proof of your custom item we will create and ship it within 3 to 5 business days. There are NO REFUNDS or CANCELLATIONS of custom items once a proof is approved.



Can I have my Unfinished Product Finished?

Yes, you can personally finish your item however you would like on your own, or you can have us finish it with the provided options upon selecting your product.



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